Return & Refund Policy
Thoughtful service, with clear return terms.
30-day return window
You may request a return within 30 days of receiving your order. For a change-of-mind return, items must be unused, in their original condition and in their original packaging. These ordinary return conditions do not prevent you from reporting an item that arrived damaged, defective or incorrect.
How to request a return
Email [email protected] with your order number and the reason for your request. For damaged, defective or incorrect items, include a description and photos if available so we can assess the issue. Obtain return authorization and address instructions before sending your parcel.
Return address
Authorized returns are sent to Loomynary, 38 Rue Paul Painlevé, 33600 Pessac, France. This is an international return destination for U.S. customers. Contact us first for authorization and return instructions.
Who pays return shipping
If we made an error, or your item arrived damaged, defective or incorrect, Loomynary covers the return shipping cost. For a change of mind, the customer pays return shipping to our address in France. There is no restocking fee.
Damaged, defective or incorrect items
Contact us with your order number and a description of the problem. We will review the issue with you and arrange the appropriate return and refund handling. You are not required to present an item that arrived damaged or defective as being in undamaged original condition.
Refunds
After we receive and inspect your return and approve the refund, the funds will be automatically returned to the original payment method within 10 calendar days of approval. Contact [email protected] if you need help checking a refund.
Your rights
This policy does not limit rights that apply under mandatory consumer law. For help with a return or a product issue, contact [email protected].